Frequently Asked Questions
Is it safe to use my credit card?
Absolutely. We have taken every precaution to make your transactions secure. We
use VeriSign, which is the leading provider of digital trust services that enable
businesses and consumers to engage in commerce and communications with confidence.
VeriSign's digital trust services create a trusted environment that is powered by
a global infrastructure that manages more than 6.5 billion communications and transactions
a day. Nevertheless, if you prefer, we also offer you the option of submitting your
order by telephone at 1-866-935-5522 . All account information submitted to us is
safely isolated from unauthorized Internet access.
I see a double charge on my credit card statement. Was I double charged?
Absolutely not. Credit/bank statements will list our company twice. The 1st appearance
is simply an authorization, and the second appearance is the physical transaction.
Once the physical transaction clears, the "pending authorization" will
be released and the deduction will drop off of your account. The physical transaction
usually takes 1 - 2 business days to clear.
How can I pay for my order?
We accept Visa, MasterCard, Discover and American Express. We also accepts checks
and money orders. Orders paid by check will usually not be processed until the funds
have been verified. Orders paid by money order are sent within 24 hours. If you
are sending a money order or check, please make it payable to:BODeSTORE.com. The
mailing address is:
Customer Care Department
218 Little Falls Rd.
Cedar Grove, NJ 07009
Do you offer an autoship program?
No. We do not offer any autoship program at this time. If you like the product you
purchased, you will need to order it yourself again. You will need to place that
order either online or with our customer service department
How do I estimate UPS Next Day/UPS 2 Day delivery days?
- Next day is delivered on the next business day after the orders has shipped.
- 2nd Day Air is 2 business days after the order has shipped.
- Note: Weekends and holidays do not count as UPS shipping/business days.
- UPS business days are: Monday, Tuesday, Wednesday, Thursday & Friday
- If your delivery day falls on a holiday your package should be delivered on the
next UPS working day
I did not receive my order confirmation or my shipping notification.
This is usually due to a couple of factors. There may have been a typo in your email
address that you submitted to us. Because our system is automated and we would not
recognize the mistake to correct it, you would not receive your proper email notifications
for both the order confirmation and shipping notification. Please email us at info@BODeSTORE.com
so that we can make the proper adjustments.
When I track my order it says "unable to track shipment" or "invalid
USPS does not provide tracking numbers with their shipments but they do provide
a shipping confirmation number. You will not be able to track USPS shipments. If
your order was shipped via UPS you can track your shipment by following the directives
on the Track Your Package page.
Is there a cut off time for air orders to ship the same day.
Yes, generally all orders placed after 2:00 PM EST are shipped the following business
Any address that is changed by the customer or shipper after the order is shipped
will be charged an address correction fee ranging from $5.00-$10.00 depending on
what service you choose. Any address that is given incorrectly and has to be changed
by either, the customer, BODeSTORE.com, or the shipping company will be charged
an address correction fee imposed by the shipping company ranging from $5.00-$10.00.
(For example, no apartment number is given, an incorrect zip code or incorrect street
number is provided on your order form, etc..)
What about Military Orders: APO/FPO addresses?
All Military orders are shipped by USPS Priority Mail. US mail to the various military
addresses takes anywhere from one to eight weeks for delivery as we have been recently
seeing delays in military shipments. The US Postal Service has no tracking on military
orders. Any damages or claims must be reported to us within 24 hours of receipt
of the package. If the package is damaged, take the damaged package to the military
postal unit and file a report.
All international orders are shipped via UPS Priority Mail. BODeSTORE.com is not
responsible for any taxes, tariffs, customs restrictions, or other regulations that
apply in countries outside the United States. Please contact you customs officials
if you have any questions. Any package returned because of customs, product illegality
in a specific country, etc., shipping charges will not be refunded.
What if you don't have all of the items in stock?
If an item you ordered is out of stock it will appear on the product page's shopping
cart. You will see it's availability status clearly identified as being out of stock.